Crypto Help NZ

Buying & selling cryptocurrency

From your first purchase to cashing out - we explain the process in plain English and stay with you until you’re confident.

• Choosing a reputable exchange that works well for New Zealanders
• Understanding fees, spreads, deposit limits, and withdrawal times
• Step-by-step first purchase - video call or in person
• Selling safely and moving funds back to your NZ bank account
• Red flags: fake support, “investment managers”, and too-good-to-be-true offers

Wallets & secure storage

The right wallet depends on how much you hold and how you use it. We help you pick, set up, and verify everything is configured correctly.

• Hot vs cold storage - trade-offs explained without the jargon
• Software wallets on phone and desktop (setup, backup, day-to-day use)
• Hardware wallets - Trezor, Ledger, and similar (initialisation and recovery)
• Seed phrases and backups: what to write down, where to store it, what never to do
• Security review of your current wallets and habits

Sending & receiving crypto

One wrong digit or wrong network can mean lost funds. We walk you through transfers until the process feels routine.

• Checking addresses, networks, and memos before you send
• Test sends and sensible amounts when you’re learning
• Receiving from exchanges, friends, employers, or overseas
• Confirmation times, miner fees, and why a transaction can look “stuck”
• What to do if something doesn’t arrive when expected

Tax, records & staying compliant in NZ

Crypto tax in New Zealand is more complex than most people realise - and getting it wrong is costly. We don't provide tax advice, but we work alongside trusted NZ accountants who specialise in cryptocurrency. We help you get your records in order, then refer you to the right people.

What we help with:

• Organising your transaction history into a clean, usable format
• Explaining what your accountant will need and why
• Referring you to a trusted NZ accountant who understands crypto

Security, scams & peace of mind

Crypto scams are sophisticated and increasingly common. We help you recognise the warning signs, build safe habits, and know exactly what to do if something feels off.

• Phishing, fake apps, romance scams, and impersonation tactics
• Two-factor authentication, device hygiene, and safe browsing
• Verifying websites, contracts, and “recovery” services before you act
• What to do in the first hour if you think you’ve been targeted
• When to involve our scam or recovery specialists

When your bank asks where crypto came from

NZ banks increasingly request source of funds documentation for large crypto deposits. We produce professionally signed reports tracing how your holdings were acquired.

• Plain English reports supported by on-chain evidence
• Formatted for bank compliance teams and solicitors
• Also available for immigration and property matters

Ongoing support & long-term planning

Crypto isn’t set-and-forget. We’re available for check-ins as your holdings, goals, or family situation change.

• Ad-hoc sessions when markets move or you’re considering a big decision
• Upgrading storage as your portfolio grows
• Contingency planning so family can access assets if something happens to you
• Documenting instructions for trusted people - without exposing keys
• Honest guidance on complexity: when DIY is fine and when to get help